faqs

    Your answer may be found here.

    Account Management

  • Why is my withdrawal still pending?

    Your withdrawal may still be pending because we require payment verification documents. For example, proof of payment method - e.g. a photo of your registered card(s) showing the name and last 4 digits. 

    Head over to the ‘My Account’ page, click on ‘Account Details’. On this page you will be able to see a “Verification Status” section which lists the payment verification documents required for your account and the status of each document.

    Go to the ‘Provide’ link located next to your proof of payments. You will then be taken to the uploader page where you can choose which document you wish to upload and send to us. If you are providing a card, please ensure the middle 8 digits are covered for security reasons.

    Tips:

    • All documents uploaded on the website must be JPG, PNG, or PDF files.
    • Ensure all documents are clear, so we can verify your details.
    • Please allow 3 working days for us to review any documents uploaded on the website. We kindly request you only email us once this time has passed.

    If you are having issues with any of the above, please do not hesitate to get in touch with our support team. 

  • My Free Spins don't work.

    If you lose connection with the game during your free spins, in most cases, the spins are still completed in the background. The associated winnings will be credited to your balance in bonus money approximately 30-45 minutes after the spins were claimed.

    If the above has not happened on your account, you can try reloading the game in question and you may find the free spins are waiting to be claimed.

    Another solution is to try claiming your free spins on a different device and/or browser.

    If you have still been unable to claim your spins, please get in touch so we can investigate this further for you.

  • I can't login?

    If you happen to forget your password and you can't login to your account. Simply click on the "Forgotten Password" link just underneath the login box or click here.

    You will be asked to enter your username or registered email address. Once you've done that we will then send a link to your registered email address where you will be able to login and update your details from there.

  • How do I make a complaint?

    We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for you, the customer.

    • Your complaint should be submitted within three months of the issue occurring; and
    • You should initiate contact with the Customer Care Team.

    Deposits

  • What are your deposit options?

    The only currency available for all deposits and withdrawals is NGN.

    All cards and payment methods must be owned and/or in the same name of the person registered on Millionaire Games NG.

    You can deposit using:

    • Bank
    • Card
    • USSD
    • Transfer

  • How much can I deposit?

    You can deposit as little as ₦500 in one time. To receive a bonus via the Mega Wheel you need to deposit ₦1000+ (providing you haven't got a pending withdrawal at the time).

    The maximum deposit per day is  ₦250,000.

    Bonuses

  • Can I withdraw my bonus?

    You can withdraw your real money balance (subject to withdrawal policy) but Bonus funds can never be withdrawn. You can convert your bonus balance into a real balance by meeting our wagering requirements of the bonus.

    If you choose to withdraw any of your real (withdrawable) funds before completing the 65x wagering requirement, your bonus balance and wagering requirement will be reset to N0.00.

  • What are the wagering requirements?

    To convert your bonus balance to cash you need to wager 65x the total amount of bonus won + any remaining bonus in the bonus balance prior to cashing out. If you decide to cash-out before fulfilling the wagering requirement, you will forfeit all remaining bonus funds. For example, if you deposit N500 and receive a combined (free spins and % match) N1,000 bonus, this will result in a wagering requirement of N500 + N1,000 (€1500 total) X 65 = N97,500

  • Will my cash wagering count towards completing the wagering requirement?

    No, only bonus wagers will contribute towards fulfilling the wagering requirement. Real money wagers do not contribute.

  • How much bonus is converted when I meet the wagering requirements?

    The maximum amount which can be converted to your REAL (withdrawable) balance as a result of fulfilling the bonus wagering requirement is equal to your lifetime deposits, up to N25,000. For example, if you have accumulated bonus funds of N30,000 once the wagering requirement has been fulfilled and your lifetime deposits are N25,000, N25,000 will be transferred to real money. 

    The maximum that can be converted for accounts which have not made a deposit is N5,000. 

  • When can I wager my bonus funds?

    Real funds will always be used to wager before bonus funds. You will only use your bonus balance when you do not have enough real money to place the wager.

  • Why didn't my Bonus Code work?

    There could be a variety of reasons why your bonus code/promotion didn't credit. 

    Here are a few possibilities why:

    • All promotional codes are only valid on the day the communication is sent out (up to 23:59 on that day), unless otherwise stated in the email. 
    • Bonuses are not given when players have a pending withdrawal. Once your withdrawal has been processed, you will continue to receive bonuses as normal.

    In the unlikely event of redeposit bonuses and/or free spin credits malfunctioning, we will explore and offer a remedy to the issue if the query is submitted within 7 days of said malfunction.

    If you are still unsure why your bonus code didn’t work you can get in touch with our support team by email support@millionairegames.ng.

  • My Free Spins didn't work.

    If you lose connection with the game during your free spins, in most cases, the spins are still completed in the background. The associated winnings will be credited to your balance in bonus money approximately 30-45 minutes after the spins were claimed.

     

    If the above has not happened on your account, you can try reloading the game in question and you may find the free spins are waiting to be claimed.

     

    Another solution is to try claiming your free spins on a different device and/or browser.

     

    If you have still been unable to claim your spins, please get in touch so we can investigate this further for you.

    Withdrawals

  • When will my withdrawal be in my account?

    After a withdrawal has been requested, it should be processed within 7 days - if all checks are completed. 

  • Can i reverse a withdrawal?

    Yes you can reverse your withdrawal during the 7 day pending period. Once done, the funds will be available for you to use in your playing account.

    Deposit Limits

    Support

  • I still need help - who do I contact?

    IMPORTANT: To ensure your email is dealt with efficiently, please DO NOT send follow up emails and please also refrain from sending/creating multiple email chains relating to the same subject/query - doing this can cause delays. 


    We aim to reply to all customer emails within 2 business days.

    If you still require assistance and would like to contact our support team please click here.